Contact

How Can We Help Today?

Owned and operated by Altus Dwellings, our team is ready to help with saunas, cold plunges, massage chairs, and more.

We typically respond within 24 hours
Ways To Connect

Choose Your Preferred Channel

Email
support@altusdwellings.com
Responds within 24 hours
Phone
(555) 000-0000
Mon - Fri, 9 AM - 5 PM EST
Live Chat
Chat with our wellness specialists during business hours
Quick replies during office hours
Common Questions

Frequently Asked Questions

How long does shipping take?

Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and cold plunges may include freight delivery with tracking updates along the way.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to follow your package in real time. For freight shipments on items like saunas or massage chairs, the carrier will contact you to schedule a delivery window.

What is your return policy?

We offer 30-Day Returns on eligible items. If something is not the right fit for your wellness routine, please review our Return Policy page for detailed instructions on how to start the process. Our team is happy to walk you through each step.

Can I exchange a product for a different model?

Yes, exchanges are available within the return window. Whether you want to swap a cold plunge size or try a different massage chair model, contact our team and we will coordinate the exchange. Please refer to our Return Policy for full details.

How do I choose the right infrared sauna or cold plunge for my space?

We recommend measuring your intended space and reviewing the product dimensions listed on each product page. Our team can also help you compare models based on your room size, intended use, and preferred features. Send us a message or give us a call for personalized guidance.

Do your massage chairs require professional installation?

Most of our massage chairs arrive with straightforward setup instructions and can be assembled at home. Some larger models may benefit from a second person during unboxing. Each product page includes specific setup details so you know exactly what to expect.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Drop Us A Line

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Order Status or Tracking
Returns or Exchanges
Product Recommendations
Sauna or Cold Plunge Sizing
General Question
Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment To You

Timely Responses

Our support team aims to reply to every inquiry within one business day.

Secure Shopping

Your personal data and payment information are protected with industry-standard encryption.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

30-Day Returns

Not the right fit for your space or routine? Our return window gives you time to decide.